You could also try rescanning your strong decoder. You can start this process by firstly pressing the ‘main menu’ button of any strong receiver. The next step is to choose the installation option, and then press the OK button on your remote control. It should come up with a screen that asks you for your PIN number. You need to enter 0000 in this screen.
Once you have done this, you will need to enter the ‘Dish Setting Menu’ mode. This will allow you to choose the right satellite name. You will be able to choose a number of satellites, for instance, 68.5E INTELSAT 7, 10/K or 28.2E ASTRA 2A2B2D.
Once you’ve done this you need to be sure that your LNB power is switched on. This is really important. For LNB type, you will want to choose ‘universal’.
You must also note that the LNB frequency 9.750/10.600 should not change under most circumstances. The only time you would change this is if you are a professional installer trying to change the frequency.
Then you need to exist from the dish setting menu, and head to the Manual Scan menu. Under Manual Scan, you need to choose ASTRA 2A2B2D (MultiTv), and select the frequency 12.554 GHz from the list. The symbol rate needs to be 19.531 MS/s, the polarization needs to be vertical, and the search type needs to be ‘all channel’. Finally, the Network Search needs to be switched on.
For any more help you will probably want to get in touch with the customer helpline. The staff at the other end of the phone should be more than happy to help you with any issues that you may have with your strong decoder.